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Practice
Test Results
- For test results please ring after 2.00pm on the day which the doctor has told you the results are likely to be available. This is usually 1 week after the test, although for some, more complex tests it might be 3 weeks.
- XRAY type tests usually take about 3 weeks for an expert opinion to reach the practice.
- Blood Tests can be done at the surgery Monday to Friday at various times – please contact the surgery for an appointment.
- Specimens collected at home should be brought to the surgery before 11.30am on the day of collection.
Disabled Patients
The Health Centre has access and toilet facilities for wheelchair users.Breastfeeding Facilities
A breastfeeding and baby changing room is provided. It is situated next to Consulting Room 1.Parking
We have a limited amount of parking space which we keep free for elderly or disabled patients. There is a public car park in Woodford Way, 200 metres from the surgery. Prams and pushchairs can be left outside under the canopy beside the entrance door.Non Urgent Transport to Hospitals
Transport is available only to those who are too ill or disabled to travel by private car or public transport.
Please phone the Transport Co-ordination Team on 0845 330 8888, Monday to Friday 8.00am - 8.00pm
Saturday to Sunday 9.00am - 5.00pm
Or contact the Patient Advice and Liaison Office (PALS) on:
01865 221473.
If you would like further information about this service a leaflet is available at Reception.
Confidentiality
All our staff are governed by the same rules of confidentiality as the doctors.
The information kept on our computerised records is safeguarded under the “Data Protection Act”.
Occasionally it is necessary for us to share information about you with other health care professionals. This is only done in the best interests of your care.
Information may be used during the training of clinical staff.
You have a right of access to your health records.
Training
We employ a Flexible Career Scheme GP. This is a part-time GP post that provides employment for experienced GPs who wish to work part-time.
Our FCS Doctor has access to our in-house education program and is supported by the GPs in the Practice. Currently our FCS doctor is Dr Sam Watson.
We occasionally have medical students at the practice. Their work is supervised by a GP but they may work with any member of the practice.
Our District nurses and Health visitors may also have students with them.
If you do not wish a student to be present just tell us your and wishes will be respected. We believe this continuous involvement in medical education helps the practice maintain high quality patient care.
How you can help us
Our reception staff are here to help you and are trained to answer non-medical queries. Please remember to inform them of any changes to your name, address and telephone number(s). It is important that our records are kept up to date so that we can contact you quickly when necessary.
Our telephones are always very busy in the morning so please try to ring for results and general enquiries after 2.00pm when it is quieter.
Confidentiality is extremely important both for patients and surgery staff. We do our utmost to maintain the highest possible standards of confidentiality. Patients aged 16 years and over should ring for their own results as we are unable to give them out to a third party.
When contacting us to make an appointment, please try to book ahead as far as possible. If your request is urgent you will be offered an appointment that day although it may not be with your preferred doctor. The receptionist may have to ask you to explain your problem briefly to enable her to direct you to the appropriate clinician and to ensure that enough time has been allocated..
Zero Tolerance
In keeping with the NHS, this practice operates a zero tolerance policy with respect to the protection of its entire staff. This means that anyone who is violent or abusive in any way to any member of staff may be removed from the practice list with immediate effect and without a second chance. Extreme cases will result in offenders being reported to the police.
This applies to all patients and all members of staff, not just the GPs, and includes contact over the phone.
Suggestions, Comments and Complaints
We invite suggestions at any time.
Should you have cause to complain about anything or anyone in the Health Centre then please speak or write to either the Reception or Practice Manager.
We promise to deal with your concerns promptly and courteously.
Patients who are violent, threatening or abusive to any person, whether patient, visitor or any person working in the centre will be removed from the practice list.
Patient Comfort Fund
There is a fund to help provide equipment over and above the basic requirements at the surgery. Donations are welcome.Local Primary Care Trust
Details of primary medical services for this area can be obtained by
contacting:
Oxfordshire Primary Care Trust
Jubilee House
5510 John Smith Drive
Oxon Business Park
Cowley
Oxon OX4 2LH
Tel: 01865 336800